Frequently Asked Questions
Passengers should arrive at at least 10 minutes early to ensure they are on time and have time to get their belongings aboard and get settled.
Drivers are directed, to the best of their ability, to leave each stop on time. They will not leave a stop early, even if no one is expected there.
All purchases must be made online, in advance. Users must be able to authenticate through the university's two-factor authentication system in order to access the registration system. Passengers who require special assistance should purchase a ticket indicating this at least 48 hours prior to departure to ensure accommodations are made.
Reservations, including payment, must be made in advance. For university related travel, departmental payments can be made via ISR through HokieMart using VT Campus Connect as the vendor. Payments for individuals, and departments wanting to do so, can be processed using a MasterCard or Visa. For personal related travel, payments can be made with MasterCard or Visa.
Cancellations or changes made more than 24 hours prior to the scheduled trip will not incur any additional fees. For trips cancelled or changed less than 24 hours in advance, a $30 cancellation/change fee will be charged. Substitution of travelers is allowed without a change fee as long as the traveler information is in the system at least eight hours prior to departure. Email firstname.lastname@example.org to request changes or cancellations for trips already booked.
Cancellations made more than 24 hours prior to the scheduled trip will be refunded in full through the University Bursar. For trips cancelled less than 24 hours in advance, a $30 cancellation fee will be charged and a refund for the remaining value will be processed through the University Bursar. Refunds are not available for passengers who do not show up. Email email@example.com to request cancellations for trips already booked.
For passengers departing in Blacksburg, catch the shuttle in the northwest corner of the parking lot of The Inn at Virginia Tech. Parking is available at the Inn for faculty/staff with a valid Virginia Tech parking permit. For students using the shuttle, parking is available in the Perry Street lots with a valid Virginia Tech permit.
For passengers departing in Arlington, catch the shuttle at the Holiday Inn at 4610 N. Fairfax Drive, Arlington, Virginia (around the corner from the Virginia Tech Research Center). Parking is very limited in this area. A parking garage is located beneath the Virginia Tech Research Center (900 N. Glebe Road). The garage entrance is off Ninth Street at the corner of Glebe Road. The garage is managed by Laz Parking (703-243-7281). There is a daily fee.
Note: The garage does not open until 6 a.m. during the week, and opens at varying times during weekends. Call the garage at 703-243-7281 for additional details.
The research center is about a five minute walk from the Ballston-MU Metro Station on the orange and silver lines. Exit the station and turn west on Fairfax Drive. Cross N. Glebe Road, the make an immediate left. The building is mid-block.
Yes. Please arrive for your trip no less than 10 minutes prior to departure with a printed copy of your receipt/ticket and a photo ID.
At this time, the shuttle is only available to Virginia Tech students, employees, and their guests.
All buses are lift-equipped and can accommodate a single seated wheelchair passenger. Reservations must be made 48 hours in advance of the expected date of travel to ensure that proper space and equipment can be assigned. If wheelchair passengers wish to transfer to coach seats, note that all seats are equipped with seatbelts for securement. If someone with mobility limitations has already taken the single wheelchair space, email NCRShuttle@vt.edu to request an additional wheelchair space. With advanced notice, the bus can be configured to accommodate more than one seated wheelchair passenger.
There is space beneath the coach for each passenger to bring a maximum of two suitcases. There is space onboard for each passenger to bring two small carry-ons. Hazardous materials cannot be packed in luggage or carry-ons. Passengers who are traveling with a bicycle must store the bicycle in a bike box (available at local bike shops). The bike box counts as one of the two suitcases permitted.
There is no smoking allowed on any shuttle, including in the lavatory or within 25 feet of passenger doors. This includes e-cigarettes and vaporizers, which are also prohibited.
With the exception of service dogs, pets are not allowed on the shuttle. According to the Americans with Disabilities Act (ADA), "A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability." Service animal partners must take responsibility for meeting legal requirements, ensuring that their animals are under control, and adhering to cleanup rules.
In accordance with University Policy 1020: Policy on a Drug-Free University, open containers are not allowed on the bus and passengers are not permitted to consume alcohol on the bus. Passengers who are of legal age may transport sealed containers of alcohol in their checked luggage.