Terms and Conditions
This information establishes rules and guidelines for the safe delivery of employees, students, and their guests to and from the university's Blacksburg and National Capital Region campuses and outlines costs and operational procedures.
By using this service, users agree to hold harmless and release Virginia Tech, the Commonwealth, and its employees and agents from any claims or liability related to loss of personal property or items while using the bus.
Users must agree to these terms and conditions, which serve as a legal contract between Virginia Tech and the user, before riding the Campus Connect Bus.
The university has a need to provide convenient, point-to-point transportation to the National Capital Region, which will serve as a connection between the Blacksburg, Roanoke, and National Capital Region campuses.
The service has been established in support of the university's initiative to expand and strengthen its presence in the National Capital Region. This visibility is a crucial element of the university’s strategy to become a top 100 global university. Virginia Tech is committed to improving service delivery and promoting sustainability as a way to accomplish the university’s mission and strategic plan. Funding for this service may originate from private or university funds.
This service is managed by the Office of Parking and Transportation Services in the Divison of Operations with technical assistance from the Office of Business Services-Finance and Administration and Division of Operations Information Technology.
The service provides employees, students, and their guests with safe and convenient transportation between the Blacksburg/Roanoke and Ballston/Arlington areas. The bus runs between the Blacksburg campus and the National Capital Region campus year-round with the exception of university holidays, as defined in University Policy 4305: Policy on Authorized Closings. The holiday and winter closing calendar is available on the university's Department of Human Resources website.
For more information, visit the Campus Connect Bus webpage.
The one-way rate for service is $95. Beginning July 1, 2019, one-way service will be $65. Payment can be made on the secure website portal with a MasterCard or Visa. Business travelers may also pay via HokieMart . Group rates beginning July 1st will be $50 for three or more people.
Reservations can be made from the secure website portal up to two weeks in advance. Payment is required at the time of the reservation.
Reservation changes, including dates and time of travel, are allowed up to 24 hours before the departure time. Changes made less than 24 hours before departure are allowed, but will incur a $30 change fee. Substitution of travelers is allowed without a change fee, as long as the traveler's information is in the system at least eight hours before departure time. To request a change in the reservation send an email to firstname.lastname@example.org and provide the travelers name, original date of travel, and the requested change.
A $30 cancellation fee is applied per seat for any trip cancelled less than 24 hours before departure time. To request a cancellation in the reservation send an email to email@example.com
and provide the travelers name, original date of travel, and state that the reservation should be cancelled.
Travelers should plan to arrive no later than 10 minutes before the scheduled departure time to avoid missing the bus and to facilitate check-in and boarding. Passengers who do not show up are not eligible for a refund and the trip is forfeited.
Full or partial refunds are available to passengers who comply with the listed procedures. All refunds are processed through the University Bursar Refunds and are credited back to the original form of payment. If a refund cannot be processed to the original payment method, a paper check will be mailed to the customer.
Refusal to Transport
The university reserves the right to refuse to transport or remove any passenger who violates the code of conduct/ethics in the spirit of Virginia Tech's Principles of Community. This applies to all users of the service. All passengers on the shuttle are expected to conduct themselves in a professional manner and uphold the Principles of Community throughout the trip. Behavior inconsistent with these principles will not be tolerated and may be grounds for removal and or refusal to transport. The university can remove a passenger for any of the following reasons:
- Appear to be intoxicated or under the influence of drugs
- Refusal to comply with smoking/tobacco regulations
- Interference with drivers or other shuttle employees in the pursuit of their duties
- Exhibiting behavior that is considered hazardous to himself/herself, drivers, and/or other passengers
- Possession of an unauthorized firearm, explosive device, or other weapon
- Exhibiting conduct that is violent, disorderly, offensive, or abusive to other passengers and or shuttle employees, including verbal harassment related to age, color, disability, gender, gender identity, gender expression, national origin, political affiliation, race, religion, sexual orientation, and veteran status.
All buses are lift-equipped and can accommodate a single wheelchair. Reservations must be made 48 hours in advance of the expected date of travel to ensure that proper space and equipment can be assigned.
Pets and Service Animals
With the exception of service dogs, pets are not allowed on the shuttle. According to the Americans with Disabilities Act (ADA), "A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability." Service animal partners must take responsibility for meeting legal requirements, ensuring that their animals are under control, and adhering to cleanup rules.
Cell Phone and Internet Use
The bus is designed as a business-class service to allow passengers to use their travel time productively if they wish. Since cell phone use has become an integral part of doing business, the use of cell phones on the shuttle is permitted. However, passengers are expected to keep calls quiet, brief, and infrequent.
Internet access is dependent on cellular modems from carriers who have towers along the route. There are areas along the route where there is limited or no coverage. Providing Wi-Fi internet access to a busload of passengers is a challenge, and bandwidth is limited. As a courtesy to those sharing this resource, passengers are asked to avoid such activities as streaming video or sending or receiving large files.
Each passenger may bring a maximum of two suitcases, which will be stored below the bus, and two small carry-ons. Hazardous materials are prohibited in suitcases and carry-ons. Bicycles must be stored in a bike box and count as one of the passenger's two suitcases.
Smoking is not allowed on any bus including in the lavatory or within 25 feet of passenger doors. This also prohibits the use of e-cigarettes and vaporizers.
In accordance with University Policy 1020: Policy on a Drug-Free University, open containers are not allowed on the bus and passengers are not permitted to consume alcohol on the bus. Passengers who are of legal age may transport sealed containers of alcohol in their checked luggage.
- Code of Conduct: a set of rules outlining the social norms and rules and responsibilities of, or proper practices for, an individual, party or organization.
- Principles of Community: a statement that affirms the university's commitment to a diverse and inclusive community.
- Service Animal: Dogs that are individually trained to do work or perform tasks for people with disabilities. Only dogs are recognized as service animals under titles II and III of the ADA.